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Value-Added Services (VAS) – for each subprocess.
We consolidate all activities that do not fall under our main fulfillment process into our Value Added Services (VAS) department. Learn more about this support logistics service here.
Knowledge & Insight
A seamless logistics process.
In a warehouse, such as our fulfillment center where all kinds of logistics activities take place, it is important to manage and carry out these activities as part of a (standard)process.
A process provides clarity regarding the start and end points of logistics activities and the transformation that takes place. In addition, a core logistics process also provides insight into which subprocesses and activities are necessary to achieve the desired (logistics) end result .
Each subprocess has its own focus and contributes to the desired end result in logistics.
Knowledge & Insight
Link subprocesses to the main logistics process.
Not all customer needs and expectations—on which a core process is largely based—can be consolidated into a single logistics process.
This is because the demand for a specific logistics service can disrupt the core process too much, making it impossible to plan for it at the operational and tactical levels. Nevertheless, it is important for us to be able to meet these (non-standard) logistics needs, as they are an integral part of your end customer’s overall experience.
Knowledge & Insight
The VAS Department: a division with its own distinct focus.
All activities that we cannot incorporate into our main fulfillment process are carried out by our Value Added Service (VAS) department.
This department operates completely independently of themain fulfillment process. As a result, the VAS department is not dependent on the scheduling and activities of the main fulfillment process. This department has its own schedule.
To give you a better idea of what the VAS department can offer, we’ve included a few examples below.
Knowledge & Insight
Assembled products from our own inventory.
A composite product with its own inventory is a product that consists of various components. Examples of composite products include promotional gift sets or gift sets. These products often feature unique packaging, an inlay, one or more standalone products, tissue paper, and marketing materials such as flyers.
This product consists of several parts, and a certain amount of processing time is required to assemble or put together the "final product." All components for the relevant assemblies are picked and written off; assembly takes place in the VAS department, and the inventory of the "final product" is written back. The assembled product is now ready for sale.
Knowledge & Insight
Mail for parties.
Some order profiles (order compositions) are so uniform that it is more efficient to set up a separate process for them. A practical example is bulk mail. These types of orders are characterized by high order volumes and small products. They often consist of a single order line and involve products that are shipped not only within Europe but also to the Rest of the World ( ROW ) .
Examples of products with such order profiles include:
- Supplements
- Toothbrushes
- Perfume
For these standardized order profiles, it may be worthwhile to use the VAS department. This is because we can process a large number of orders in a short period of time with relatively little handling.
Knowledge & Insight
Subscription products.
Fulfillment for subscription products is also an option and often involves a combination of the two concepts we mentioned earlier: kits assembled from our own inventory and bulk shipments. Subscription products are typically smaller items that need to be assembled and shipped on a weekly or monthly basis. The delivery time within a specific interval is the key factor in planning.
Starting from the delivery date, the system works backward to determine when to begin picking the components, preparing the assembly line, scheduling resources (employees), estimating the lead time until the “finished product,” and calculating the transit time for the courier service to which the shipments are handed over.
Knowledge & Insight
Re-label.
Has your manufacturer made any changes to the product identification? Or, for example, did a specific production batch have issues, causing the barcode on the product packaging to be unreadable? If so, we can relabel the products.
It’s obviously a shame when you deliver saleable inventory that can’t be processed because the product identification is flawed. In situations like this, we can schedule a relabeling campaign in which we print clear, scannable product labels and attach them to your products or product packaging.
With the help of our VAS department, these products will be added to the saleable inventory.
Customized Fulfillment
We understand that some companies have more complex fulfillment needs that require a customized process.
The factors we consider when designing a custom fulfillment process include:
- The size and variation in volume
- The diversity of the product range and product categories
- The additional subprocesses required for tasks such as quality control
- The number of customer interactions and the extent of manual processing
We also consider how combining B2C and B2B orders might disrupt our core logistics process. If we determine that a business case has a significant impact on our standard processes and customer service, we then assess the impact across our entire organization to determine whether it aligns with our vision and mission.
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Want to discuss your business case or custom fulfillment solutions?
Schedule a tour and get to know our VAS department.