How to handle backorders.

A backorder is an order line that cannot be fulfilled due to insufficient stock. When a new order is received, the WMS checks whether all products are available. If a product is not immediately available, a backorder is created.

How can you get a clear picture of your backorders?

All backorders can be found on the left side of the screen under the "Backorders" tab . Here, you can filter by status or date and export them to an Excel file. Once there is sufficient stock, you can process the backorders.

What are the advantages and disadvantages of working with backorders?

The advantage of working with backorders is that you can manage your orders more efficiently and keep your promise to the customer, even if the product is temporarily out of stock. Plus, you can avoid missing out on a potential sale.

However, there are also drawbacks. Long wait times can lead to dissatisfied customers. It may require additional administrative work and follow-up, and can put a strain on your supplier relationships if there is unexpectedly high demand.